Frequently Asked Questions
When will I get my order?
Due to the custom nature of the products, please allow 2-3 days for order processing.
Your order generally will arrive in 5-10 days. Some high demand and promotional items may take a couple additional days due to the high demand.
Is my payment information secure?
Yes! We protect customer information with the latest 256-Bit SSL Encryption security used by the government to ensure all data is 100% secure, hacker proof, and worry free!
What do I do when I have a problem with my order?
Contact us using this email furtherinfo@chillzones.co.uk as quickly as possible and we will fix any problems you have, guaranteed. We take pride in 100% customer satisfaction.
Can I track my order?
Yes! Once your order is processed, you can request a tracking number from us and our system will send you tracking information. You can also go to our order lookup page to track your order!
What is your return policy?
If we made a mistake on your order, we will replace 100% free of charge or give you a 100% full refund, guaranteed! Just let us know what the issue is and we will provide return information.
Do you ship to my country?
We ship to NEARLY ALL major countries around the world (including USA, AUS, NZ, UK, CA, DEN, FIN, SWE, and many more). Shipping times may be increased for smaller countries.
Why haven't I received an order confirmation?
When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.
Do not place a new order before going through these two steps below:
Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.
Step 2: Contact our customer support. Send an email with your name to furtherinfo@chillzones.co.uk so that the support team can check if the order has been registered in the system. You can also go to our Contact Us page to contact the support team.
How do I change or cancel my order, Can I do it after I have received the shipping confirmation e-mail?
Once you have received the shipping confirmation e-mail we are unable to make any changes. If you notice anything wrong with your order please contact furtherinfo@chillzones.co.uk.
Will the package be delivered to my address?
The package is delivered to the shipping address entered when completing your order.
I have not received my order, what should I do?
If the number of working days have passed, contact the support team by sending an email to furtherinfo@chillzones.co.uk or use the Contact Us form.
If the maximum number of working days has not passed yet, we ask for your patience.
What payment methods do you offer?
You can either pay by credit card, or debit card. We accept all major cards like VISA, MasterCard and American Express.