Refund Policy

14-Day Satisfaction Guarantee

Here at Chillzones we have a 360-Degree Satisfaction Guarantee. If you are not 100% satisfied with your purchase, you can contact us and we will be happy to help you out! To submit a request, please email us at furtherinfo@chillzones.co.uk 

Damaged Product

In the event that the product received comes with manufacturing defects, buyers are entitled to request a replacement within 30 days of receiving the item. Buyers may be required to provide photographic evidence of the product’s manufacturing defects to furtherinfo@chillzones.co.uk . If the case is deemed valid, we will cover any related cost to your reshipment.

After 14 days of receiving the item, buyers can no longer request item reimbursement.

CANCELLATION & MODIFICATION POLICY

Cancellation on Orders

If you would like to cancel your order, please contact us at furtherinfo@chillzones.co.uk as soon as you can - once we've started the fulfilment process we are unfortunately unable to cancel the order.